Privacy Policy

At Dewey's Pizza, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzadeweys.digital, place an order with us, or otherwise interact with our services. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our website and services.

We operate in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection statutes. By using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. About Us

Dewey's Pizza is a food service business operating in the United States. We are dedicated to providing high-quality pizza and food products to our customers through our physical locations and our digital platform. For all privacy-related inquiries, you may contact us using the details below:

2. Information We Collect

We collect information that you provide directly to us, information that is automatically collected when you use our services, and information from third-party sources. Below is a detailed breakdown of the categories of personal information we may collect.

2.1 Personal Information You Provide to Us

When you interact with Dewey's Pizza — whether placing an order, creating an account, subscribing to our newsletter, or contacting our customer support — you may voluntarily provide us with the following personal information:

• Identity Information: Full name, username or display name.
• Contact Information: Email address, telephone number, mailing address, and delivery address.
• Account Credentials: Username, password, and similar security information used for authentication.
• Payment Information: Credit card numbers, debit card numbers, billing addresses, and other payment-related details. Note that full payment card data is processed by our third-party payment processors and is not stored directly on our servers.
• Order Information: Details of food orders, customization preferences, special dietary requirements or requests, and order history.
• Communications: Messages, feedback, reviews, survey responses, and any other content you submit to us through contact forms, email, or other channels.
• Loyalty Program Information: If you participate in any loyalty or rewards program, we collect points balance, redemption history, and related preferences.
• Marketing Preferences: Your choices regarding receiving promotional communications from us.

2.2 Information Collected Automatically

When you visit our website pizzadeweys.digital, certain information is automatically collected by our systems and third-party analytics tools:

• Usage Data: Pages visited, links clicked, time spent on each page, navigation paths, search queries on our site, and other interaction data.
• Device Information: Device type (desktop, mobile, tablet), operating system and version, browser type and version, screen resolution, and device identifiers.
• Network Information: IP address, Internet service provider (ISP), referring URLs, and general geographic location derived from IP address (country, state, city).
• Log Data: Server log files that record requests made to our servers, error reports, and timestamps of your activity.
• Cookies and Tracking Technologies: Information collected via cookies, web beacons, pixel tags, local storage, and similar technologies. See Section 7 for more details on our use of cookies.
• Transaction Data: Details of orders processed through our website, including timestamps, order values, and delivery confirmations.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our services or interact with our social media pages, we may receive certain profile information such as your name, profile picture, and email address.
• Payment Processors: Our payment service providers share transaction confirmation and fraud detection information with us.
• Delivery Partners: Third-party delivery platforms and partners may share fulfillment-related data with us.
• Analytics Providers: Third-party analytics companies provide us with aggregated or pseudonymized reports about website traffic and user behavior.
• Marketing Partners: We may receive information from marketing partners, such as data about advertising campaign effectiveness or audience demographics.

3. How We Use Your Information

Dewey's Pizza uses the personal information we collect for a variety of purposes, all aimed at providing you with excellent service and improving our business operations. The specific purposes for which we use your information include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including coordinating with kitchen staff and delivery personnel.
• Managing your account and enabling you to use account-based features of our website.
• Sending order confirmations, receipts, and status updates via email or SMS.
• Processing payments and preventing fraudulent transactions.
• Providing customer support and responding to your inquiries, complaints, or requests.
• Managing loyalty rewards programs or promotional offers you have enrolled in.

3.2 Analytics and Service Improvement

• Analyzing usage trends and customer behavior to understand how our website and services are used.
• Measuring the effectiveness of our website features, menu offerings, and user interface.
• Conducting internal research to develop new products, menu items, and services.
• Monitoring and improving website performance, reliability, and security.
• Generating aggregate statistical reports about our customer base and usage patterns.

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and information about new menu items, provided you have opted in to receive such communications or we have a legitimate interest to do so under applicable law.
• Displaying targeted advertisements on our website and on third-party platforms based on your interests and browsing behavior.
• Conducting surveys, contests, or promotional campaigns and notifying winners.
• Personalizing your experience on our website by remembering your preferences and previous orders.

3.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, legal processes, or governmental requests.
• Enforcing our Terms of Service and other applicable policies.
• Protecting the rights, property, or safety of Dewey's Pizza, our customers, employees, and the public.
• Detecting, investigating, and preventing fraudulent transactions, abuse, and other illegal activities.
• Maintaining records as required by food safety regulations and applicable business laws in the United States.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes without your explicit consent. However, we may share your information with trusted third parties in the following circumstances:

4.1 Service Providers

We engage third-party service providers who perform functions on our behalf. These providers are contractually obligated to use your data only as directed by us and in accordance with this Privacy Policy. Categories of service providers include:

• Payment Processors: Companies such as Stripe, Square, or similar providers that securely handle payment card transactions.
• Delivery and Logistics Partners: Third-party delivery services that fulfill orders on our behalf.
• Email and SMS Marketing Platforms: Services used to send transactional and promotional communications.
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and user behavior.
• Cloud Hosting and IT Services: Companies that provide server infrastructure, data storage, and cybersecurity services.
• Customer Support Tools: Platforms used to manage customer service interactions and support tickets.

4.2 Business Transfers

In the event that Dewey's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership, and we will inform you of any choices you may have regarding your personal information.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including courts, government agencies, and law enforcement. This includes disclosures necessary to:

• Comply with a legal obligation, court order, or subpoena.
• Protect and defend our legal rights or property.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the public.
• Protect against legal liability.

4.4 Aggregate and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes. This type of sharing does not constitute a disclosure of personal information.

4.5 With Your Consent

We may share your personal information with other third parties when we have your explicit consent to do so. You will always be informed and asked for your consent before any such sharing takes place.

5. Data Security

Dewey's Pizza takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, alteration, or destruction. Our security measures include, but are not limited to:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our website. Sensitive data, including payment information, is encrypted both in transit and at rest.
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate business need to access such information. All employees with data access are bound by confidentiality obligations.
• Secure Payment Processing: We use PCI-DSS compliant payment processors to handle all payment card information. We do not store full credit card numbers on our servers.
• Firewalls and Intrusion Detection: Our servers are protected by firewalls and intrusion detection systems that monitor for and block unauthorized access attempts.
• Regular Security Audits: We conduct periodic reviews of our information collection, storage, and processing practices to assess the effectiveness of our security measures.
• Incident Response: We maintain an incident response plan to address any potential data breaches promptly and in accordance with applicable legal notification requirements.

6. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected about you, subject to certain exceptions (e.g., information needed to complete a transaction, comply with legal obligations, or detect security incidents).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties for cross-context behavioral advertising. To exercise this right, visit our website or contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: Under the CPRA, you have the right to limit the use and disclosure of sensitive personal information to purposes necessary to provide the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. We will not deny you services, charge you different prices, or provide a different level of quality based solely on your exercise of these rights.
• Right to Data Portability: You may request that we provide your personal information in a portable, readily usable format that allows you to transmit the information to another entity.

6.2 General Rights for All US Consumers

Regardless of your state of residence, we provide all users with the following privacy options:

• Access and Review: You may request access to the personal information we hold about you by contacting us.
• Correction: If you believe any information we hold about you is inaccurate or incomplete, you may request that we correct it.
• Deletion: You may request the deletion of your personal information from our records, subject to applicable legal requirements and our legitimate business needs.
• Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly.
• Account Deactivation: You may request the deactivation or closure of your account by contacting our customer support team.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: pizzadeweys.digital

We will respond to verifiable consumer requests within 45 days of receipt, with the possibility of a single 45-day extension where reasonably necessary, as permitted under the CCPA/CPRA. We may need to verify your identity before processing your request to protect the security of your information.

7. Cookies and Tracking Technologies

Our website pizzadeweys.digital uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements. A cookie is a small text file placed on your device when you visit a website.

7.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the website to function properly. They enable core features such as security, session management, shopping cart functionality, and account login. These cookies cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and any error messages encountered. This data is used to improve our website performance.
• Functionality Cookies: These cookies allow the website to remember choices you make (such as your preferred language, delivery address, or saved order preferences) to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies are used to track your browsing habits and deliver targeted advertisements that are relevant to your interests. They may also be used to limit the number of times you see an advertisement.

7.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete certain cookies. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the specific cookies we use, how long they last, and how to manage your preferences, please refer to our Cookie Policy.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention guidelines are as follows:

When personal information is no longer needed, we securely delete or anonymize it. If deletion is not immediately possible (for example, because information is stored in backup archives), we will securely store and isolate the information until deletion is possible.

9. Children's Privacy

Dewey's Pizza does not knowingly collect personal information from minors under the age of 18. Our website and online ordering services are not directed to children, and we do not market our products directly to children through our digital platforms.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such notification, we will take prompt steps to investigate and, if confirmed, delete the child's personal information from our systems in accordance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.

If we discover that we have inadvertently collected personal information from a child under the age of 18, we will delete that information as quickly as possible. We encourage parents and guardians to monitor their children's online activities and to help enforce our age restriction by instructing minors not to provide personal information through our website without parental consent.

10. International Data Transfers

Dewey's Pizza is based in the United States and primarily collects and processes personal information within the United States. Our servers and data storage facilities are located in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and providing your personal information, you acknowledge and consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy and applicable United States law. We take appropriate measures to ensure that any international transfers of personal information are conducted in compliance with applicable data protection laws and that your information remains protected to the standard described in this Privacy Policy.

If we transfer personal information from the European Economic Area (EEA), United Kingdom, or other regions with comprehensive data protection laws, we will use appropriate safeguards as required by applicable regulations, such as Standard Contractual Clauses or other recognized transfer mechanisms.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services, including social media platforms, delivery partner websites, and payment gateways. These third-party services are governed by their own privacy policies, and we are not responsible for the privacy practices or content of those services. We encourage you to review the privacy policies of any third-party services you access through links on our website.

The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices. You access third-party websites and services at your own risk.

12. How to File a Privacy Complaint

If you have a concern or complaint about how Dewey's Pizza handles your personal information, we encourage you to contact us first so we can work to resolve your concern directly:

• Email: [email protected]
• Website: pizzadeweys.digital

We will acknowledge your complaint within 10 business days and aim to resolve it within 30 business days. If the matter is complex, we will keep you informed of our progress.

12.1 Complaints to Regulatory Authorities

If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the appropriate regulatory authority. Relevant authorities in the United States include:

• Federal Trade Commission (FTC):
  The FTC enforces consumer protection laws including privacy regulations under the FTC Act.
  Website: www.ftc.gov
  Phone: 1-877-382-4357
• California Attorney General (for California residents):
  California residents may file a complaint regarding CCPA/CPRA violations with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office.
  Website: oag.ca.gov/privacy
• State Attorney General Offices:
  Residents of other states may contact their respective state Attorney General's office regarding privacy-related complaints.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you visit that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to browser DNT signals. However, you may control tracking through our cookie settings and by opting out of marketing communications as described in this Privacy Policy.

Under certain state laws, including the California Online Privacy Protection Act (CalOPPA), we are required to inform users about how we respond to DNT signals. As stated above, we do not currently alter our data collection and use practices in response to DNT browser signals. We will continue to monitor developments in DNT standards and update our practices accordingly.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you by email (if you have provided your email address) or by posting a prominent notice on our website.
• In cases of significant changes, we may seek your renewed consent where required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. Our privacy team is available to assist you:

We are committed to working with you to obtain a fair and prompt resolution of any privacy concerns you may have. When contacting us, please provide sufficient detail about your inquiry or concern to enable us to respond effectively.